101 – When and How to Fire a Client
June 1, 2020
Main talking points include:
None of us ever want to fire a client, but sometimes it’s the best thing to do for all of us. In this episode, I look at why this is good for us and our client, how to spot the warning signs and how to actually go about terminating an agreement with a client once the decision has been made.
Why is it a good thing to fire a client?
Not all clients are a good fit for us, and likewise we’re not always a good fit for them. There can be loads of reasons for this:
- Different expectations
- Different values
- Different work ethics
Benefits to you / your business:
- Less stress
- Less compromise to your processes
- Gives more room to work with a clients that is a better fit
Benefits to your client:
- Less stressful relationship
- Potential for a better product at the other end
Warning signs that a client isn’t a good fit for you
- Long periods where the project goes stagnant
- Delayed communications and / or payments
- A disregard for the “right” advice
- Not being a “partner” to the project
- Making demands on the project that are outside of scope, practice or generally outside of your remit as a supplier
How to fire a client
- Try to get in there first
- Do it in writing
- Outline why this is the right decision for both you and them
- Offer to refund costs if at all possible
- Offer an alternative solution if you have one
- Be proactive in the supply of files, assets, access rights etc
Overall – be professional.
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