Main talking points include:
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There are multiple levels of service that an agency can work on...
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Clients
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Staff and their dependants
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The owner
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The wider world
A business is only really a sustainable force when it can serve all four (OK, if you're content at being a solo-agency, then maybe not number 2).
Why is service important?
Differences for clients:
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Personalized Service
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Proactive Service
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Responsive Service
Differences for staff:
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A safe place
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Security in knowing they are contributing to a bigger picture, that in turn contributes back to them
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Confidence in bringing life in to work and knowing that the balance is the last way round.
Differences for the owner:
Differences to the wider world:
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A legacy
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Community impact
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A positive footprint
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